Refund policy

RETURNS

Due to the nature of our natural food products, and for sanitation and safety purposes, we do not accept returns for any food based product.  We do accept returns for unopened and unused non-food merchandise if returned within the first 30 days of purchase.

We stand by the quality of our products. However, customer service is of utmost importance to us so if you have concerns regarding the product you received, please contact us so we have a chance to make it right.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. Please note that the majority of our products are made from natural produce. Therefore, the size and shapes will vary based on the organic shapes and contours of the natural form. If you need to exchange a damaged product for the same item, send us an email at bethany@gratily.com for further instructions.

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it will take for your exchanged product to reach you will vary.